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‘Power Doesn’t Come from a Title’

Success

Amityville—the Long Island village where young Bill McDermott grew up, went to school and bought his first business. It has always been about customer service ,’’ McDermott says. “I Every customer I visit is trying to accomplish something new and interesting. It is given to you by the people. I am truly a Doctor Yes.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

The agent pays to put them up in a luxury condo overnight, covers the change fees on their flights, and sells them a home the next day. In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence.

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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

For example, I set up a sales dial-in call with about 40 people from every continent on the call. I sat at my kitchen table watching my phone blow up while people were emailing and IM’ing me all at the same time wanting to know why they couldn’t get on the call. Any books or reading up on this would be helpful too please.

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