Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. Other costs are not quite as obvious.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Is it realistic?

Verizon 40

Verizon Customer Service Phones Etiquette 40

The Marq

DECEMBER 17, 2009

I wasn’t as concerned about whether the device worked without issues. Given that I didn’t want to incur the expense of switching providers, I decided to stay with T-Mobile. Well, I’d have to pay a cancellation fee on my contract and higher fees for similar services elsewhere. That left Android devices.

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Keyboards Verizon 2009 Expenses 40