The Small Business Blog
MARCH 23, 2010
Ask me your small business questions, I will answer them ASAP. Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. How many of us haven’t ranted to our friends about our dealings with a service provider?
The Small Business Blog
NOVEMBER 17, 2009
Ask me your small business questions, I will answer them ASAP. If the supplier knows you are ready to buy for the right price they will cut you a deal. Promise to buy from one supplier for better payment terms, like 60 or 90 days. Small Business Bootstrapping How to start your own small business with no or little money.
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The Small Business Blog
AUGUST 8, 2010
Ask me your small business questions, I will answer them ASAP. They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them.
The Small Business Blog
AUGUST 24, 2007
Ask me your small business questions, I will answer them ASAP. Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning.
The Small Business Blog
AUGUST 24, 2007
Ask me your small business questions, I will answer them ASAP. Cost Cutting for Small Business – Payment Terms by Stefan Töpfer on Aug 24, 2007 There are two ways to get better payment terms from your suppliers – make sure you know what the pricing is and negotiate the payment terms last, without warning.
The Small Business Blog
MARCH 21, 2010
Ask me your small business questions, I will answer them ASAP. Make the necessary changes once you know exactly what your customers want. Evans Said on March 30th, 2010 at 9:49 pm Good points stefan, I believe good customer services is the key to survive in today’s economy. You ask a question, I answer!
The Small Business Blog
MAY 18, 2010
Ask me your small business questions, I will answer them ASAP. by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.
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