12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.
2010 Customer Service Interviewing 
Customer Service Blogs to check out
Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!
Customer Service 
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Is There a Difference Between Customer Service and Customer.
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing?
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Is Customer Service a Tactic or a Strategy?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? Or a neighborhood road with the cops fast approaching.
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Is Customer Service Part of Your Business Process?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? You know what they are, right? The response?
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Three Little Words for 2010
Make or Break Moments
JANUARY 1, 2010
This year Chris has selected Eco-systems, Owners and Kings to focus on for 2010. Just like the Italian alleyway pictured above, I need to ensure that my focus is narrow, razor sharp, niched to a specific client/a specific service. And I was successful! Last year I selected three words, which were Bite, Charge and Follow-Up.
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Real Time Customer Reviews Top 2010 Trend
Make or Break Moments
JANUARY 5, 2010
Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.
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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.
Laughing all the Way to Work
JULY 12, 2010
© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.
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Interview with Steve Pritchard from hiremyparents.com
The Small Business Blog
DECEMBER 3, 2009
Copyright © 1994-2010 Winweb® · All rights reserved. 4 Comments » | Trackback | Share This 4 Responses to “ Interview with Steve Pritchard from hiremyparents.com &# Ray Said on December 9th, 2009 at 10:54 am Steve is right on the money saying there needs to be a market for your business.
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Make or Break Moments Recognized
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
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Age of Conversation 3 Author Spotlights
Make or Break Moments
APRIL 20, 2010
Keep stopping back to EyeCube – the AoC page for updated interviews with many of the contributors. Tags: Age of Conversation 3 , Periodic Table of Social Media elements , Rick Liebling Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You should. Thanks Rick!
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It's Not What You Say – It's How They Feel » Make or Break Moments
Make or Break Moments
JANUARY 11, 2010
Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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Marketing with Honesty to Build Customer Relationships
Make or Break Moments
AUGUST 13, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
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Make it Easy for Customers To Find You
Make or Break Moments
MARCH 13, 2010
They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.
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100 USAA Customer-First Approach to Business » Make or Break Moments
Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed. Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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Undercover Boss Gets Down to Basics
Make or Break Moments
JANUARY 12, 2010
Let’s hope that means we’ll see CEOs interacting with customers. Tags: CBC , Entertainment Weekly , new shows for 2010 , reality television , Undercover Boss , Waste Management Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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Elite Women Around the World – Make a Difference
Make or Break Moments
APRIL 14, 2010
Tags: Almas Jiwani , Cleveland , collaborate , economic development trade summit , Elite Women around the world , make connections , Ohio , Tina Jesson Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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100 Delight is Different Than Service
Make or Break Moments
SEPTEMBER 2, 2010
I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.
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No Two Customers Are Alike » Make or Break Moments
Make or Break Moments
JANUARY 5, 2010
Tags: active listening , customers needs , individual customer , irate customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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100 105 Ways to Put Customers First » Make or Break Moments
Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. You often have to put their needs ahead of yours. That is true in a relationship with your significant other, a best friend, your parents, and your kids.
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100 Set Yourself Apart from the Competition » Make or Break Moments
Make or Break Moments
JULY 19, 2010
So throwing out the high and the low, I started to look for people to interview. I sent emailed interview questions. I am at a point where there are some things I just can’t do anymore and a friend of mine once told me “delegate everything but your genius.&# So – I was off to find a virtual assistant.
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100 What Do Customers Mean to You?
Make or Break Moments
AUGUST 3, 2010
Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.
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100 Make or Break Moments Available on Kindle
Make or Break Moments
APRIL 19, 2010
Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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Customers Look for Personalization
Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
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Lonely? Join a Group » Make or Break Moments
Make or Break Moments
APRIL 15, 2010
Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. But it is also a great place to take the pulse of your industry and gauge what trends are on the horizon.
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100 Building Customer Relationships Should be a No-Brainer
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want. Is it because it sounds so mushy? It is difficult to measure?
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100 Create a Customer-Focused Social Media Strategy » Make or Break.
Make or Break Moments
APRIL 30, 2010
There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. In some cases we have gotten quite good but are we focused?
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100 Time for a Midmorning Gift to You
Make or Break Moments
JANUARY 19, 2010
Tags: General Foods International Coffee , mocha frappuccino , Starbucks , Weight Watchers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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100 Being Right Doesn't Win Friends and Influence Customers
Make or Break Moments
JUNE 16, 2010
Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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100 Deborah Chaddock Brown Speaking Calendar
Make or Break Moments
JUNE 27, 2010
Tags: customer relationship speaker , Deborah Chaddock Brown Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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100 Know Your Customer
Make or Break Moments
APRIL 17, 2010
Tags: know your customer Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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Always Do Right
Make or Break Moments
MAY 24, 2010
Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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Home Depot Puts Customers First? » Make or Break Moments
Make or Break Moments
APRIL 11, 2010
Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First.
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100 August 7th Treasure Your Customers day
Make or Break Moments
AUGUST 7, 2010
I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# Rewarding customers means more than quirky holiday discounts and thank-you cards.
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100 Look for the Pattern You Can't Ignore
Make or Break Moments
JANUARY 20, 2010
I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. We need to do the same thing with our customers. Customer complaints are another great place to look for patterns. She shared a story with me that really helped put things in perspective.
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100 I Hate My Customer
Make or Break Moments
APRIL 14, 2010
I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation? I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me!
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100 Linchpins Unite to Make a Difference
Make or Break Moments
JUNE 4, 2010
On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. Tags: emotional work , Linchpins , passion , Seth Godin Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. All inspired by Seth Godin.
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Individuals Make the Business
Make or Break Moments
AUGUST 9, 2010
Tags: Bekah Facemire , building customer relationships , Drug Mart Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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100 Do Your Employees Hate You?
Make or Break Moments
MARCH 17, 2010
Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.
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100 Toyota Rebuilds Trust
Make or Break Moments
FEBRUARY 8, 2010
Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.&# With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Accelerators that stick and brakes that don’t work.
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Banks Change to a Customer-Focused Message
Make or Break Moments
JANUARY 4, 2010
Tags: Advertising Age , customer-focused message , easy to understand , listening Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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Share Your Story on YouTube
Make or Break Moments
JANUARY 21, 2010
Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You can’t make eye contact.
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Kindle: The Backward Approach to Customers
Make or Break Moments
JANUARY 27, 2010
Tags: Amazon , customer first , customer focused business , Fast Company , Kindle Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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100 Employee Apathy: Who is at Fault? » Make or Break Moments
Make or Break Moments
FEBRUARY 22, 2010
Tags: customers first , employee indifference , employee rudeness , LinkedIn Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.
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