Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. . “Did you like shopping at the XYZ Store?&#

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Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. It is quite an experience.

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Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. . “They are looking to learn how to make or purchase things made especially for them,&# she said. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. At a local.

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Customer Service Policies Purchasing AT&T 40

Make or Break Moments

AUGUST 9, 2010

She remembered her customers – knew what they liked. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered.

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Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service.

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Customer Service Clothes Etiquette 2010 40

Make or Break Moments

JUNE 4, 2010

So have your purchased your name as a URL? Tags: create a landing page , Deborah Chaddock Brown , Name Cheap , own your brand Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What did you find? I set up a Wordpress.com blog and with the exception of the $9.95

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Customer Service 2009 2008 Social Media 100

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market. .&# Louis market.

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Customer Service Etiquette Clothes Negotiating 40

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. As this piece points out ( [link] ) if you can’t deliver what customers want, you’ll lose out. is celebrating their 35th year in business. Jim Rutledge, Sr.

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Make or Break Moments

JANUARY 25, 2010

Posted by Deborah Chaddock Brown on January 25, 2010 under Employee Moments , Significant Other Moments , empathy , making a difference | Be the First to Comment I normally focus on the customer at Make or Break Moments, but today I’d like to shine the spotlight on our NUMBER ONE ASSET – our employees.

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Make or Break Moments

JANUARY 7, 2010

Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.

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Make or Break Moments

JANUARY 29, 2010

I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service.

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Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Isn’t the goal to make it easy for our customers/prospects to do business with us? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. The recurring theme in the book centers around the Golden Rule; if you treat people well and the way you would like to be treated, they will do the same. Sharp begins the book with his personal story.

Customer Service 40

Customer Service Travel Training Etiquette 40

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that. Thanks for the great post!

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The Marq

JUNE 7, 2010

TheMarq A Human Perspective on Business and Life Delivering Happiness Book Review Book Recommendations Tony Hsieh’s new book, Delivering Happiness , was released today. You can purchase a copy on Amazon.com. He maintains a very friendly tone throughout the book. Nevertheless, I was hungry for more.

Purchasing 40

Purchasing Stress Twitter Customer Service 40

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Take a leaf from AirAsia’s book.

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Social Media Twitter Microsoft Outlook Customer Service 100

The Small Business Blog

MARCH 28, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. « Budget 2010 – The Saviour for Small Businesses?

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The Small Business Blog

MAY 13, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. by Stefan Töpfer on May 14, 2010 When you’re in business you often hear the phrase “people buy from people”, but just how important are people, and personality, in running a successful business? John Crickett Said on May 14th, 2010 at 2:07 pm Great post Stefan.

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Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 Can this technology even understand some of the subtle nuances that could make a difference to clients and customers in selective companies?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Andrea Kalli

MAY 14, 2010

By AndreaKalli It is evident that Virtual Events Support and Management will be one of the hottest niches in 2010. Craig Cannings along with co-instructor Michelle Schoen had the opportunity to chat about the state of Virtual Events in 2010. This special bundle offer will be available until the end of May 2010 so grab your seat now.

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Training 2010 Social Media Microsoft Outlook 100

The Small Business Blog

MAY 16, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Ways of Being More Efficient in Business by Stefan Töpfer on May 17, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. OnlineOffice: Overview Get the Flash Player to see this player.

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Service Untitled

SEPTEMBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? The customer retains that brand loyalty and re-purchases or re-uses that product or service.

Customer Service 40

Customer Service Clothes Purchasing Etiquette 40

Service Untitled

APRIL 14, 2010

Service Untitled The blog about customer service and the customer service experience. Nordstrom “note&# which can be used for any Nordstrom store including online purchases as well as the use at all Nordstrom outlets. The downside of the Platinum card centers around the travel and concierge services.

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Credit Card Customer Service Purchasing Travel 40

The Small Business Blog

JUNE 20, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Top 5 Biz-to-Biz Sales Tips by Stefan Töpfer on Jun 21, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. If they are unhappy with their purchases, work hard to repair the relationship between businesses.

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Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

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Twitter Social Media Microsoft Outlook Customer Service 100

Service Untitled

OCTOBER 15, 2010

Service Untitled The blog about customer service and the customer service experience. I also purchase everything from tissues to sunscreen lotions. I was purchasing shirts for my son at Gap last week, and the cashier asked me if I wanted to open a Gap credit card. What about me?

Credit Card 40

Credit Card Customer Service Purchasing Gifts 40

The Small Business Blog

FEBRUARY 2, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Turbocharge Your Sales by Stefan Töpfer on Feb 03, 2010 With better economic conditions coming soon, there couldn’t be a better time to brush up on your sales skills. However, due the slump, don’t give up on your bottom 80% of your customers.

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Service Untitled

JUNE 22, 2010

Service Untitled The blog about customer service and the customer service experience. Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Customer relationships are based on a company’s service especially in the auto industry. The automobile brand owner looks to the future hoping today’s buyer will purchase another Ford.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

The Small Business Blog

SEPTEMBER 19, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. An impartial advice line for people purchasing consumer electronics. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. OnlineOffice: Overview Get the Flash Player to see this player.

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Service Untitled

SEPTEMBER 24, 2010

Service Untitled The blog about customer service and the customer service experience. When the power in the store failed, the staff told the customers to leave. Does customer service apply to a freakish situation like this? In a Manhasset store, lights went out during a freak storm.

Customer Service 40

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Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Andrea Kalli

MARCH 25, 2010

Today, businesses can take less advice from promotion-packed business books and a lot more from historic strategy. For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t.

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Social Media Microsoft Outlook 2010 Twitter 100

The Small Business Blog

NOVEMBER 15, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. rich Said on November 27th, 2009 at 12:06 am also try to make it easy for customers to find your products. Ideally about 3-5 clicks to purchase. What is Small Business Infrastructure? How to be successful by focusing on your core business.

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Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request.&# The stores are uncluttered, well-stocked and clean.

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Customer Service Purchasing Etiquette 2010 40