2009 Confidence Customer Service Interviewing 
Make or Break Moments
JANUARY 4, 2010
Scandal, fear, anger, and a general loss of confidence from consumers have made banking a challenging field. As the confidence increases a wiser, more informed and perhaps cautious consumer is now looking for ways that banks can help them save and be more effective with their hard earned dollars.
LEADERASSISTANT.COM
APRIL 16, 2023
Kathleen served as an adjunct faculty member at the McCallum Graduate School at Bentley University from 2009 to 2019 where she taught the Psychology of Financial Planning in the CFP program. Her work has been featured in The New York Times, The Wall Street Journal, PBS NewsHour, Money Magazine, TODAY Money, Forbes, and CNBC.
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Make or Break Moments
FEBRUARY 8, 2010
SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)
Make or Break Moments
MAY 11, 2010
I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. The dishwasher and dryer come to mind.
Make or Break Moments
FEBRUARY 15, 2010
I completed the project but the next time he called I was more confident about what I offer. Lesson Learned : if I don’t value what I offer – neither will the customer. One other lesson I learned was about positioning with my customers. This was my fault. I didn’t set boundaries.
The Small Business Blog
NOVEMBER 23, 2009
Small Business World News Round-up – 209/11/24 by Stefan Töpfer on Nov 24, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. One small business financing alternative is the private lender.
Service Untitled
APRIL 30, 2009
Service Untitled The blog about customer service and the customer service experience. People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding.
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