Service Untitled

JUNE 8, 2010

Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. Cons: The book was copyrighted in 2007, and some of what was written seems out of date now. We’ll Pick You Up.&# The book emphasizes that satisfying customers is not complicated.

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Customer Service Staples Etiquette 2010 40

Service Untitled

MARCH 15, 2010

On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

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Credit Card Customer Service 2009 Travel 40

Service Untitled

FEBRUARY 26, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives The Angriest Customers Douglas February 27, 2009 Angry Customers , Etiquette 4 Comments Working with angry customers is a part of customer service that can’t be avoided. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette AT&T 2006 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Admin in the Spotlight: Interview with Lynn Holgat. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

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Fax Time Zones IAAP 2009 100

Service Untitled

APRIL 7, 2010

Luis said: Apr 20, 10 at 12:04 pm I had about the same experience in 2007 during our family vacation (2 adults and 4 childrens). Looking at the business now, it has grown into a corporation and is serving more people who cannot say but all the good service it renders. They lied on a “supposed” refund to my account within 72 hours.

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Customer Service Travel Policies AT&T 40