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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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Measuring the Impact of Social Media

Customers Rock!

One of the largest areas where companies can find significant returns on their social media investment is in customer service and the use of online branded communities. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings. Photo credit: DNY59 ).

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Exploring The Explosive Growth of Coworking And What Lies Ahead with Will Sandford

Allwork

“Enterprise customers are the ones who are driving this new growth,” Will said. “On It’s not just the dots that have grown exponentially, but the size of the dots, which equals customer service capacity, which means the revenue of the industry. They learned then how well it worked. Will Sandford [ 00:09:40 ]: Yep.

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