Cost Ergonomics Gossip Management 
Ian's Messy Desk
JUNE 21, 2010
Make promises sparingly, and keep them faithfully, no matter what it costs. Discourage gossip. Keep skid chains on your tongue; always say less than you think. Cultivate a low, persuasive voice. How you say it counts more than what you say. Never let an opportunity pass to say a kind and encouraging word to or about somebody.
Professional Assistant Blog
OCTOBER 9, 2008
Then I would create worksheets within each sheet with headings such as: Name Time of Call Reason for Call If you work for more than one manager or you need to track calls for more than one person, you might want to create a heading that states something like "Person Receiving Call" or something along the lines of this.
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