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SEPTEMBER 25, 2009

I also associate white glove service with class, grace, and politeness as well. To provide white glove service, you need to make sure that: Employees are well dressed. Looking the part is important if you’re concerned with white glove services.

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Customer Service Etiquette 2006 Restaurants 40

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FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. The client had very long hair; the foils were almost all applied, and her cell phone rang.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

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AUGUST 5, 2010

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

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JUNE 11, 2010

How will the polls rate Continental’s in-flight free food service being phased out next year if we fly economy class? Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.?

Customer Service 40

Customer Service Travel Etiquette 2010 40