Office Dynamics

APRIL 25, 2019

Use assertive communication skills to manage these situations. Use these strategies to improve relationships, get work done, persuade others, negotiate, create win-win situations, and be seen as a world-class administrative professional. Hidden anger or resentment will create barriers. Best of luck!

Assertiveness 203

Assertiveness Negotiating Administrative Professionals Goals 203

Office Dynamics

APRIL 21, 2016

There are several factors that determine how we react to ethical situations including our background, personality, level of training, and most importantly our value system. The negotiator is someone who usually tries to make up the rules as she/he goes along. See Lisa at our Annual Conference for Administrative Excellence.

Administrative Professionals 100

Administrative Professionals Negotiating IAAP Expenses 100

Office Dynamics

AUGUST 13, 2015

As we celebrate 25 years in business we’re offering a free webinar each month for administrative professionals to continue their skill development and learn more about who we are and what we offer the administrative profession. How to negotiate. • How administrative assistants can be heard. • Webinar Handout.

Skills 100

Skills Administrative Training 2016 Negotiating 100

Office Dynamics

APRIL 11, 2016

Here are 14 strategies taken from my flagship administrative training program, The Star Achievement Series®. Use assertive communication techniques. There are times when you should not negotiate but instead, you must walk away. It may be uncomfortable enough that you dread going to work. Be Open and Honest, Don’t Hint.

Self Esteem 100

Self Esteem Assertiveness Skills Administrative Training 100

Office Dynamics

MARCH 10, 2015

Use assertive communication skills to manage these situations. Use these strategies to improve relationships, get work done, persuade others, negotiate, create win-win situations, and be seen as a world-class administrative professional. Hidden anger or resentment will create barriers. Best of luck!

Skills 100

Skills Assertiveness PowerPoint Negotiating 100

Office Dynamics

MAY 9, 2016

Use assertive communication techniques. There are times when you should not negotiate but instead must walk away. Sometimes what we think is the problem, really isn’t. When the other person is speaking, listen for any hidden issues. Try to get to the heart of the conflict so you can deal with it. #9 9 Be Open and Honest, Don’t Hint.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100

Office Dynamics

APRIL 26, 2016

Ask questions to assess degrees of urgency, and practice negotiating timelines or redirecting requests. Shelagh Donnelly is the founder and publisher of Exceptional EA ( [link] ), an online resource for administrative professionals that’s read in more than 130 countries. What to do?

Mentoring 100

Mentoring Administrative Professionals Negotiating Budget 100