Success

MARCH 23, 2023

Arlan Hamilton, founder and managing partner, says, “ We invest in the very best founders who identify as women, people of color or LGBT in the United States. That didn’t work out, but in August 2017, Pitts left Verizon to become Hamilton’s full-time partner. I personally identify as all three.”

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Customers Rock!

JANUARY 24, 2012

In order to answer this question, one must consider the true cost of managing a social media program. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media.

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Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Delivering superior customer service is also a perception.

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