2002 Confidence Customer Service 
Success
JULY 31, 2024
British computer programmer Nick Pelling is credited with coining the term in 2002. This in turn boosts their confidence and competence. For example, one of our customer service teams saw a 40% improvement in training completion rates after we introduced Cornerstone’s gamified elements.
Success
JULY 20, 2023
Speculation of another impending recession battered the confidence of small-business owners, as indicated by monthly surveys conducted by the National Federation of Independent Business. A fire in the restaurant’s kitchen in April 2002 forced the owners to scramble to become operational again before the summer rush.
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