Success

AUGUST 15, 2022

Herb Kelleher, co-founder of Southwest Airlines, described how to earn that type of ongoing cooperation: “Leading an organization is as much about soul as it is about systems. Long-term success requires ongoing cooperation between a leader and their team. Leading an organization is as much about soul as it is about systems.

2017 280

2017 Goals Learning 280

Success

FEBRUARY 27, 2023

She started teaching at Southwest Tennessee Community College, and a doctoral degree in instruction and curriculum leadership followed. It wasn’t until she attended college and took her first psychology class that she realized that’s exactly what she’d been doing when she helped her classmates.

Gifts 290

Gifts 2023 Phones Goals 290

Admin Awards

JULY 12, 2021

Moderated by: Cynthia Young, Retired Executive & Culture Builder – UT Southwestern, Ambit Energy & Southwest Airlines. – Nan Barry, Managing Director, Southwest Airlines. . – What Admins have tried that didn’t work in improving employee morale and creating a great culture, that we all can learn from!

Retirement 52

Retirement Administrative Professionals Environment Learning 52

Admin Awards

FEBRUARY 2, 2023

Colleen is the legendary Legal Secretary to the late Herb Kelleher, the Founder of Southwest Airlines. During her five-decade career at Southwest, she rose to President and COO of one of the world’s most iconic companies. At Southwest, it is understood that Herb was the brains behind the operation, and Colleen was its heart.

Interviewing 52

Interviewing Administrative Professionals Medical 2012 52

Success

DECEMBER 30, 2021

Citing the example of Southwest Airlines and Ritz Carlton, Three explains how giving employers ownership and autonomy to solve problems for customers lets them “know that they can create excellence, because they’re empowered to do it.”. For the Carpenters, great organizations empower their employees to take ownership of their work.

Customer Service 265

Customer Service International Interviewing Health 265

Success

SEPTEMBER 14, 2022

If seeking a meditation retreat in the southwest, you must investigate SpiritQuest. SpiritQuest. Sedona, Arizona. Travelers worldwide know Sedona, Arizona for its beauty, arts, meditation and overall restorative powers.

Travel 291

Travel Agencies Environment Health 291

Admin Awards

MAY 19, 2021

Colleen was the legal secretary to Herb Kelleher – the founder of Southwest Airlines who over the course of her five-decade career at Southwest went on to become President & COO of the airline – showing Admins everywhere that the sky truly is the limit. Thank you, Mom. Thank you Colleen.

Administrative Professionals 52

Administrative Professionals Retirement 2021 Legal 52

Small Business Labs

MARCH 15, 2013

Makerbot , a leading 3D printer manufacturing company, announced a new 3D scanner prototype at the big tech trade show South by Southwest last week.   BTW, this year's South by Southwest has a bit of a focus on physical products. The digital design can then be printed out with a 3D printer.

100

100

Success

AUGUST 18, 2022

Executive Director Peone helms the Southwest Association for Indian Arts (SWAIA), the arts organization that hosts Santa Fe Indian Market. The video game Fortnite sparked an idea that Kim Peone used to help a century-old art market survive into its next 100 years. Indian Market spent 98 years as an in-person event.

2022 265

2022 2020 Travel Forms 265

Workplace Insight

JUNE 1, 2023

Harnessing and shaping the identity of the southwest corner of the square was seen as much about responding harmoniously to the outside setting as it is about creating bright, engaging environments inside the building which it offers onto.

Atrium 52

Atrium Collaborate Promotion Environment 52

The Small Business Blog

MAY 28, 2013

This picture contains a quote from Herb Kelleher, former CEO of SouthWest Airlines, who evidently did not put a lot of stock in the merits of the planning process!… For many entrepreneurs, the only strategic plan they’ve ever needed is simply “doing things” – even if the results are sometimes lacking.

100

100

Small Business Labs

MARCH 3, 2014

    The IBM food truck will be at South by Southwest in March and you can follow them on Twitter - #IBMFoodTruck. IBM's well known Watson system is often used as an example of cognitive computing.   Below is a short IBM video describing cognitive computing. Food Trucks/Mobile Commerce Web/Tech'

Twitter 100

Twitter Learning UPS 100

Small Business Labs

JULY 26, 2011

Southwest and the Middle East, but in places we think of as water-wealthy, like Atlanta and Melbourne." If the models are right, then the Southwest will face a permanent drying out.”. " The New York Times Drought: A Creeping Disaster provides a more ominous look at potential water problems.  It’s a desert.

Expenses 100

Expenses 100

Productivityist

NOVEMBER 3, 2021

Jeff has worked with Google, Microsoft, Southwest Airlines, Adobe, the NFL, Amazon, and Facebook, helping their staff to infuse more play into the day-to-day. For his work, Jeff was selected by BambooHR & Engagedly as one of the Top 100 HR Influencers of 2020 and has been featured in the NY Times, Mashable, Upworthy, & Shondaland.

2020 52

2020 Google Facebook Environment 52

Loosely Speaking

FEBRUARY 1, 2011

I want to organize a second AZVAs retreat for those of you in the Southwest! And if you’re in the Southwest, and you’d like to be a part of a regional retreat, let me know by commenting here, or over on the AZVAs Facebook page. I can’t attend every event I want to annually since there are so many to choose from.

Travel 100

Travel 2011 Calendars Facebook 100

Customers Rock!

AUGUST 16, 2012

And when things go wrong, customers often flock to social media to air their grievances; a perfect example is the article I recently co-authored for Forbes Online, with Mark Fidelman , about the Southwest Airlines 3 Million Fan Flash Sale fiasco. In my book , I talk about Killer Customer Service. ” I couldn’t agree more!

Social Media 100

Social Media Customer Service Phones AT&T 100

Small Business Labs

SEPTEMBER 26, 2013

Creative Conference Focuses on Southwest Virginia Assets  covers an event focused on artisans in Virginia. Artisans Spin Up a Good Time in Wren covers a fiber arts and spinning festival in Corvalis, Oregon.  The state's Round The Mountain artisan network has over 400 members.

Restaurants 100

Restaurants Networking UPS 100

Small Business Labs

MARCH 27, 2014

This is how Southwest Airlines, Japanese Car Manufacturers, Nucor Steel and many others became industry leaders. Again, this is the classic approach of disruptive innovators. They start with an under served market and then move into the mainstream.   industry structure trends'

Finance 100

Finance AT&T UPS 100

Office Dynamics

JANUARY 25, 2010

I was on Southwest flights both ways. If you have never been on Southwest flights, you are missing something because their flight attendants are like no other airlines. Southwest encourages their flight attendants to have fun, make passengers laugh, and ensure they have a great experience! January 18, 2010. Barbara was creative.

Travel 100

Travel Holidays 2010 Environment 100

Office Dynamics

JANUARY 25, 2010

I was on Southwest flights both ways. If you have never been on Southwest flights, you are missing something because their flight attendants are like no other airlines. Southwest encourages their flight attendants to have fun, make passengers laugh, and ensure they have a great experience! January 18, 2010. Barbara was creative.

Travel 100

Travel Holidays 2010 Environment 100

Office Dynamics

JANUARY 21, 2020

Southwest Airlines is a major sponsor. UC Berkeley, Haas School of Business is now offering a program for executive assistants that mirrors their executive leadership program. The cost is about $30,000. There is an amazing Admin Awards program now for assistants. It is referred to as the Academy Awards for Admins and is held in 5 cities.

Calendars 325

Calendars Administrative Professionals PowerPoint Skills 325

Customers Rock!

MARCH 30, 2010

Southwest Airlines calls this having “…a Warrior Spirit, a Servant’s Heart, and a Fun-LUVing Attitude.&# Tags: Customer service Customer strategy FreshBooks Southwest. I couldn’t agree more! These employees also have to be empowered to do what is right for the customer. Who is doing it well?

Customer Service 100

Customer Service Social Media Phones AT&T 100

Office Dynamics

OCTOBER 14, 2014

Honorable mention to Poppin who were within 10 votes of See Jane Work. Best Electronics: Business Mobile Phone. Best Laptops. Best Tablets. Best Printers. Best Admin Conferences. Best Airlines: (National). Best Airlines: (International). Honorable mention to Virgin Atlantic, who were within 10 votes of Lufthansa. Best Hotel for Stay.

Administrative Professionals 100

Administrative Professionals Staples 2014 IAAP 100

Service Untitled

SEPTEMBER 8, 2011

Billie Joe Armstrong used Twitter to make a lot of noise over the Internet about his latest experience on Southwest Airlines when he was recently kicked off because his pants were too low. Just got kicked off a southwest flight because my pants sagged too low! And of course Southwest had to think fast and reply since Smith has 1.6

Twitter 40

Twitter Customer Service Policies Google 40

Office Dynamics

JUNE 9, 2010

On June 3, 2010, we launched a pilot of the Star Achievement Series at an organization in the southwest. The first of 4 classes (which will be taught in 4 months) was a huge success. The administrative assistants and executive assistants in attendance were so appreciative and energized by the fact that this program is just for them.

Training 100

Training Administrative Professionals 2010 Skills 100

Office Dynamics

JUNE 9, 2010

On June 3, 2010, we launched a pilot of the Star Achievement Series at an organization in the southwest. The first of 4 classes (which will be taught in 4 months) was a huge success. The administrative assistants and executive assistants in attendance were so appreciative and energized by the fact that this program is just for them.

Training 100

Training Administrative Professionals Skills 2010 100

Office Dynamics

DECEMBER 9, 2013

Stacey is an accountant and small business consultant raising two girls in the Southwest.' Even if you despise someone and they despise you, it will be hard to stay mad if you are high-fiving each other throughout the day. Stacey Holmes.

AT&T 100

AT&T Collaborate Learning UPS 100

Service Untitled

JUNE 27, 2011

Southwest Airlines topped all of their rivals again in the American Customer Satisfaction Index produced by the University of Michigan’s Ross School of Business. percent) on a 100 point scale, Southwest scored an 81, and it’s the 18th straight year they’ve been at the top.

Customer Service 40

Customer Service Travel Clothes Restaurants 40

Denise Aday

DECEMBER 7, 2012

NPCA collaborated with the Navajo environmental group Dine’ CARE to produce a video that eloquently elevates the profile of native voices advocating for better air quality in the Southwest.

Collaborate 40

Collaborate Health Environment 40

Admin Awards

DECEMBER 1, 2021

Melinda Vail Goodnight, Executive Assistant, Southwest Airlines. “My leader and I worked out a rhythm during the pandemic,” says Melinda Vail Goodnight, EA at Southwest Airlines. We captured this useful advice and anecdotes in an informative Whitepaper and via the Event Recording. Howard, Sponsorship Coordinator, Toyota.

Policies 52

Policies AT&T Environment Collaborate 52

Loosely Speaking

DECEMBER 4, 2009

And, speaking of professional development… Meanwhile, if you are a VA in the Southwest, AZVAs is launching a new offering: classes on topics that have been requested as a result of our recent AZVAs Fall Retreat. First up on December 15, 2009 , is “Facebook Up Close and Personal,&# presented by Andrea Kalli.

Management 100

Management 2004 2009 Calendars 100

Office Dynamics

APRIL 28, 2016

All airlines, with the exception of Southwest, charge for economy class passengers to check baggage. Make sure to find out if the traveler would prefer to save money or to save their legs. For a happy medium, look into Economy Plus tickets. These seats provide extra legroom at an affordable price.

Travel 100

Travel Administrative Professionals Attire Credit Card 100

Eventualism

MARCH 9, 2011

I think it’s because I still haven’t gone to South by Southwest.) (This is a modified re-post of an article from way back in March of ’09. It’s amazing…but it still stands up today. I am hearing a lot about Austin, Texas this week. I even heard about it last week. There is a conference [.]

UPS 40

UPS 40

Loosely Speaking

APRIL 18, 2010

Last minute change announcement: The VAC event for VAs from the southwest originally scheduled for Tuesday, April 20, at 2:00 p.m. has been cancelled. How you can get on the podcast! Would you like a great way to get your business info in front of an audience of other small business owners, solopreneurs and VAs?

2010 100

2010 2004 Interviewing Calendars 100

Small Business Labs

JULY 31, 2012

There are many famous examples of disruptive business model innovation - Southwest Airlines, Dell Computer, Charles Schwab, Nucor Steel, Amazon and Google all used business model innovation to change an industry. Disruptive innovation is rare, but because it changes industry landscapes, it's very visible.

Restaurants 100

Restaurants Legal Social Media AT&T 100

Productivityist

APRIL 5, 2016

It was given to me by the Southwest flight attendants. As I wrote this I was flying at 30,000 feet en route to Austin, Texas for the Think Better, Live Better event in January of 2016. I had a travel mug of orange tea next to my iPad Mini and a Bailey’s on the rocks next to that. I didn’t intend on ordering a Bailey’s.

2016 40

2016 Travel Email UPS 40

Office Dynamics

AUGUST 8, 2010

the Southwest flight attendant announcing that "Joan Burge has arrived everyone, we can now leave the gate!" Talk about being embarrassed. All of this excitement happened between Tuesday noon and Thursday 8:00 p.m.

Stress 100

Stress Travel Restaurants Confidence 100