Office Skills Blog

JANUARY 11, 2023

Customer service skills are vital in today’s competitive business environment. Decision makers in your company know that consumers value customer service and that 68% of consumers will pay more for a product or service that comes with great service.

Customer Service 52

Customer Service Skills UPS Environment 52

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APRIL 12, 2024

The current downward trend in engagement poses big challenges for U.S. companies this year. However, some organizations have managed to avoid this trend.

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2024 2013 2020 Customer Service 271

Tips From T. Marie

AUGUST 17, 2016

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

Customer Service 100

Customer Service Social Media Facebook Twitter 100

ProAssisting Blog

NOVEMBER 22, 2023

Moreover, their skill set often extends to areas such as research, data analysis, social media management, customer service, and even technical support, depending on the organization's needs. The best virtual assistants embrace technological advancements, leveraging tools and software to enhance productivity.

Negotiating 650

Negotiating Project Management Collaborate Skills 650

Office Dynamics

FEBRUARY 4, 2013

Imagine being able to assist customers from the comfort of your own home, or even better, imagine being able to reach a customer service representative without having to be put on hold. These two concepts have the potential to become a reality with the latest trend in customer service, BYOD or "bring your own device."

Customer Service 100

Customer Service Finance Purchasing Policies 100

Small Business CEO

MARCH 26, 2019

We all hear so much about customer service, and the importance of it. All this talk about customer service isn’t for nothing — it’s serious stuff. … The post Just How Important is Customer Service? appeared first on SMALL BUSINESS CEO.

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Customer Service Purchasing 47

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APRIL 22, 2024

A MAP policy outlines the minimum price at which aggregators can advertise your products. It does not affect the price at which the product can actually be sold, only how it is advertised to the public. If an aggregator doesn’t honor this price range, you have the right to remove your product from their inventory.

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Policies Promotion Customer Service Purchasing 261

Success

MAY 8, 2023

Here are 12 products and services trying to lighten the load for parents, with an eye on convenience whether you are traveling with kids for work or pleasure. Others have an eye on customer service for families, which can make or break your traveling experience with kids.

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Travel 2021 Collaborate International 205

Make or Break Moments

MARCH 12, 2010

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.

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Customer Service 2009 2008 2010 100

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JANUARY 11, 2024

The move away from the traditional full-time office requirement is part of a broader change in how companies are approaching productivity and employee well-being.

Customer Service 242

Customer Service Environment Collaborate UPS 242

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FEBRUARY 9, 2023

because it would create increased productivity and efficiency. This, in turn, would drive economic growth. It said that the balance of losing jobs compared to the new jobs created is down to “the level of investment in AI, the strength of the education and training systems, and the overall health of the economy.”

Customer Service 290

Customer Service Google Health Training 290

Tips From T. Marie

APRIL 20, 2023

While you have complete control over your schedule and work environment, you also have to take care of everything from administrative tasks to customer service on your own. Improved Customer Service A virtual assistant can handle customer inquiries and complaints, ensuring that your customers receive timely and professional support.

Customer Service 193

Customer Service Social Media Skills Email 193

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JUNE 15, 2023

Generative AI solutions are already being introduced to an increasing number of businesses that operate across many different fields including customer service, finance, and legal. The integration of AI solutions into the workplace is also estimated to lead to increased productivity and innovation in the overall global economy.

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Legal Customer Service Finance Health 277

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FEBRUARY 13, 2024

This in-depth examination peels back the layers of remote work, looking beyond the myths to reveal the actionable strategies that empower sustained productivity and growth without stepping foot outside the door. Establishing a routine, utilizing productivity tools, and taking regular breaks can bolster efficiency and well-being.

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Salary Lifestyle Customer Service Skills 328

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MARCH 13, 2024

Generative AI (GenAI) is impacting productivity, creativity, and decision-making across a wide range of industries, and its leading organizations to pivot strategies and operations to adapt to using this new technology.

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2024 Legal 2023 Customer Service 147

Make or Break Moments

FEBRUARY 10, 2010

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)

Customer Service 100

Customer Service 2009 2008 2010 100

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FEBRUARY 16, 2023

It can save time and money and ultimately help people become more productive by handling monotonous tasks. Here’s how: Temperature and Light Control : With IoT-enabled products like thermostats and “responsive” lighting rules, AI can automatically adjust the temperature or light when someone enters a room.

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Budget Customer Service Interviewing 2023 321

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NOVEMBER 28, 2022

Over the course of the last year and a half, we have not only seen a tremendous increase in employee wellness and wellbeing but concurrently, our customer service and relations, as well as talent relations and retention also have benefited,” said Adam Ross, CEO of Awin. .

Customer Service 264

Customer Service Training UPS 264

Make or Break Moments

AUGUST 10, 2010

Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. You know what they are, right?

Customer Service 100

Customer Service 2009 2008 2010 100

Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

Customer Service 100

Customer Service 2010 Social Media Credit Card 100

Make or Break Moments

JUNE 27, 2010

Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.

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Customer Service 2009 2008 2010 100

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AUGUST 31, 2023

Walmart’s AI tool, named “My Assistant,” is designed to enhance productivity by performing tasks such as summarizing lengthy documents and aiding in content creation, according to Axios. Walmart’s foray into AI-driven corporate productivity offers a glimpse into the future of the workforce.

Customer Service 162

Customer Service Confidence 162

Success

MARCH 13, 2022

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

Email 278

Email Customer Service Gifts Purchasing 278

LEADERASSISTANT.COM

MARCH 12, 2023

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. She began her career at a non-profit organization and has since worked for both large public companies and small private companies.

Management 98

Management 2009 Restaurants Customer Service 98

Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

Customer Service 100

Customer Service Carbon Footprint UPS Social Media 100

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JULY 3, 2023

A strong community spirit can lead to increased job satisfaction, collaboration, and productivity among team members. Assess your current workplace culture Building a sense of community in the workplace is essential for promoting employee satisfaction, engagement, and productivity.

Collaborate 246

Collaborate Environment Customer Service Promotion 246

Success

SEPTEMBER 19, 2023

The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely.

International 312

International Customer Service Skills Suppliers 312

Service Untitled

JULY 10, 2013

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

Customer Service 40

Customer Service Facebook Purchasing AT&T 40

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AUGUST 8, 2023

This remarkable feat is 100 times faster than the traditional approach, promising to significantly reduce helpdesk average resolution times and boost overall productivity, allowing you to maintain and improve customer satisfaction levels.

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Time Zones Customer Service Management UPS 246

Success

JANUARY 18, 2024

Jeffrey Steadman, community engagement director for Cotopaxi, says people don’t just want a product anymore. Customers want to engage with companies that share their values. Brands can turn their super fans into online advocates who spread the word about their products and offers. Humans need connection.”

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Social Media Agencies 2024 2014 306

The Small Business Blog

MARCH 23, 2010

Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.

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Customer Service 2007 2008 2010 100

The Small Business Blog

DECEMBER 28, 2010

Today, rather than me telling more stories of how and why that could work, I thought I’d share with you the content and insights of a presentation that I came across recently from Jo Causon, the CEO of the Institute of Customer Service , that she gave at a conference in November of this year. speed of service. Why is that?

Customer Service 100

Customer Service Twitter 100

Service Untitled

MARCH 14, 2014

With over one billion active users, why not use Mark Zuckerberg’s brilliant social platform to help to build an audience, engage them in interesting conversation about one’s product or service, and then have the opportunity to convert visitors into more customers?

Customer Service 40

Customer Service Facebook Social Media AT&T 40

Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

Customer Service 100

Customer Service 2008 Google Docs Cubicle 100

Tips From T. Marie

SEPTEMBER 19, 2023

Customer Relations Services: Put your people skills to work by assisting clients in delivering exceptional customer service that leaves their customers delighted. This can even extend to providing lead-generation services for clients. Podcast Manager: Podcasts are all the rage!

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2023 Customer Service Calendars Travel 170

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DECEMBER 26, 2023

You’re looking at budgets for 2024 and your company needs to meet stringent deadlines to deliver products or services faster and more effectively than ever before. Employee turnover rates are soaring, and freelance platforms provide an affordable way to access talent and fill the gap on demand. Does this situation sound familiar?

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2024 Credit Card Interviewing 2023 246