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5 Ways to Include Soft Skills on Your Resume

Success

For example, if you’re interested in a project management role, highlighting your time management and analytical thinking skills may be more important than focusing on customer service or creativity. If you have a mentor, discuss where your soft skills may be lacking and brainstorm ways to improve.

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What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely. After hours, he stuck around to help mentor students in robotics.

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How Emotional Intelligence Can Improve Your Work Life

Success

EI is a sought-after trait in job candidates, especially for leading teams or working in customer service. If you are unsure how to develop empathy, try reading literature or watching TV shows with complex characters and discussing these personalities with a friend or mentor. Communicate directly.

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Emerging Technologies for Administrative Professionals

All Things Admin

The “Traditional” Role of the Administrative Professional Has Shifted In the past, admins have been responsible for things like customer service, accounting, and data entry. Instead, make a concentrated effort to look ahead to the future and begin developing the necessary skills now – before you need them!

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Top 5 Tips for Working With a Mentor

The Small Business Blog

Top 5 Tips for Working With a Mentor by Stefan Töpfer on Jan 25, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. Make sure that the mentor is aware of what you want from them e.g. cashflow advice. Develop a network of mentors you can rely on for good advice.

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Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

Nelson Mandela CONNECT WITH YOLANDA Yolanda on LinkedIn ABOUT YOLANDA Yolanda Hunte is an enthusiastic advocate for leadership and has served as a council member for the Ambitious Women Conference where she has collaborated with female colleagues in sales and marketing helping to organize, mentor and motivate other women.