Sat.Apr 29, 2017 - Fri.May 05, 2017

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Building customer loyalty for small businesses

The Small Business Blog

Building customer loyalty is an important process for a small business. It helps encourage first-time customers to come back, builds a strong customer base, and can make you stand out from your competitors. So how should you go about achieving customer loyalty in a small business? We’ve provided several key ways to build customer loyalty and help make your key customers into regulars.

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Organising your Outlook folders

Practically Perfect PA

If you are anything like me, you will live your life by Outlook. Sad but true, right? I literally wouldn’t know what I was doing without my inbox and calendar organised just so. For me, Outlook is key to the work that I do – it was even more important when I was working as an EA. I’ve written a few blogs in the past about maximising Outlook for productivity and filing paperwork , but today I wanted to focus specifically on organising your outlook folders.

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The Power of One

Office Dynamics

Welcome to May! Such a lovely time of year. I hope everyone has recuperated from an exciting Administrative Professionals Week. We did a lot of celebrating at Office Dynamics. On Wednesday, April 26 I hosted a Facebook Live where I spoke about what I love about the administrative profession and gave tips on how to shine in the profession. In case you missed it, you can access it here.

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How to Attract and Retain Loyal Customers

On The Job

Want your business to thrive? Then start thinking about all your pet peeves and how to solve them. That’s the advice of Dave Peterson, who says that this is exactly the strategy that made Uber so successful. In 2008, Travis Kalanick and Garrett Camp had trouble getting a cab on a snowy night, and came up with an app to help them get a ride. It seems simple enough, and yet the number of established businesses that are in real trouble these days points to the fact that many companies are still mis

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How to choose a business bank account

The Small Business Blog

Business banks accounts can offer a wide variety of features and incentives that can make the day-to-day operation of your business that much more smooth and hassle-free. Here we take you through some of the things to consider when choosing your business bank account. What kind of business you are, and your needs. Business bank accounts can differ based on a number of factors.

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Tips To Keep Your Millennial Employees Committed and Engaged

Office Dynamics

It’s important that companies take into account workforce demographics, so they can effectively manage and utilize their talents for future growth. By 2020, 46 percent of your employees will be millennials. This new generation of workers are similar to older generations, as they desire adequate compensation, growth opportunities and challenging work.

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The Need for More and Better Future of Work Data

Small Business Labs

There's long been a need for our government agencies to collect more timely and better data on the the forces impacting jobs and work. The Aspen Institute's article More Data Needed to Prepare for the Future of Work  covers a recent academic study calling for more data on the shifts and trends impacting the future of work. The study is titled Information Technology and the U.S.

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How to Engage and Energize Longtime Workers

On The Job

Often we think we know long-term employees really well. After all, they’ve been around for what seems like forever. We know how they like their coffee, the name of their family dog and even their favorite shirt (worn every Thursday). But those assumptions can cause managers to assume they know what motivates such workers, and take it for granted that they are already engaged.

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News on the Practically Perfect PA Virtual Summit

Practically Perfect PA

Well, it’s been a week since I launched our new event and here is some news on the Practically Perfect PA Virtual Summit. I must say, I’m totally blown away by the reaction from you lot. As you know, I decided to crowdfund for the summit and I set a target of 100 attendees by the 1st June. With just a week of crowdfunding we have already reached just over 40% of our target !

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Elevating the Virtual Interviewing Experience

Sharing your authentic self in a virtual interview can be an unwanted challenge. How do you break through the digital barrier when conducting a virtual interview and share your exceptional self? Think in unconventional ways to elevate the virtual interviewing experience.

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Podcast 054: How to drown out distractions

Clutter Coach

by Subscribe: iTunes ⋅ Stitcher ⋅ Soundcloud ⋅ YouTube ⋅ Google Play. You can leave a review here! In this episode, I’ll talk about how distractions of various kinds can prevent you from getting stuff done, and what you can do about being distracted by mental chatter. Subscribe: iTunes ⋅ Stitcher ⋅ Soundcloud ⋅ YouTube ⋅ Google Play.

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The On-Demand Economy and the "Plight of the Sometimes Poor"

Small Business Labs

We consider the U.S. Financial Diaries study to be one of the most important economic research projects of the last decade. The reason is this study covered several very important, growing trends: Income instability, volatility and uncertainty are causing problems for a wide range of Americans. People turn to 2nd jobs and side gigs to help moderate the impacts of these problems.

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Fake news allegations vs. the facts – How it affects sustainability.

Eco-Office Gals

This issue has been occurring for years, but it has kicked into sixth gear in 2017. There’s a continuing manipulation of facts and falsehoods being presented to the public and it affects people in several different aspects of their lives. The first being politically, however we are starting to see a significant impact on the environment. The ‘fake news’ issue is being spread from the elite in the US administration, as well as through people’s manipulation of social media.

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Technology of the week: LastPass

Practically Perfect PA

Technology of the week: LastPass. Here are all the details… What is LastPass? LastPass is a password manager that simplifies everything you do online by remembering your passwords, logging into your sites with one click, creating strong passwords for every account. What does it do? With LastPass, you only remember one master password and LastPass takes care of the rest.

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Mandatory COVID Vaccination Policy Template

New vaccine mandates and testing policies will affect employers with more than 100 workers. Get Paycor’s free, customizable vaccination policy template to communicate critical details and new requirements to your employees. Get Paycor’s Template today!

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The “just do it” habit

Clutter Coach

by I aim to get on the treadmill 3 times a week. Do I do it? Well, there are some days when my schedule tramples that plan, and other days when I just can’t force myself into it. I do go most days, though, and that’s partly because I give myself permission to quit. Once I get my workout clothes on, I’m likely to get out the door. Once I’m out the door, I’m likely to get to the gym.

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1.1 Million Work in Great Britain's Online Gig Economy

Small Business Labs

According to a study released by the UK think tank The Royal Society for the Encouragement of Arts, Manufactures and Commerce (RSA ), there are about 1.1 million gig workers in Great Britain. Here's how the study defines the gig economy: "When we refer to the ‘gig economy’, we are discussing the trend of using online platforms to find small jobs, sometimes completed immediately after request (essentially, on-demand).

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Career Success A to Z: V is for Values

Eat Your Career

This article is part of a series. Learn more about it and access links to other articles in the series here. This week’s topic is one I’ve spoken about at length in many training sessions and with my career coaching clients. Here, I want to give you an overview of what values are and why they are so essential to career success. What Are Values? Values are the core of who you are.

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Technology of the week: LastPass

Practically Perfect PA

Technology of the week: LastPass. Here are all the details… What is LastPass? LastPass is a password manager that simplifies everything you do online by remembering your passwords, logging into your sites with one click, creating strong passwords for every account. What does it do? With LastPass, you only remember one master password and LastPass takes care of the rest.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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Create your vision, Konmari style

Clutter Coach

by I’ve been reading Marie Kondo’s book, The Life-Changing Magic of Tidying Up. Early in the book, she tells readers how important it is to start with a vision of how you want your life to be after getting organized. Be specific about what you want and also why you want it. No matter what your answer is, Kondo says the underlying reason is that you want to be happy.

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The Problem With Focus Groups: Everyone Lies

Energage

Why Pulse Surveys Help You Take Action Quicker and Faster. Employee engagement surveys can kick up more questions than answers. Sure, they’re an effective way to assess employee sentiment, what they value most, and how they view management. But in order to truly act on survey results, your senior leadership team needs to dig deeper and gain context.

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The Problem with Productivity with Adam Quiney

Productivityist

Despite the two of us being based in Victoria, and within the same circle, I have only been able to touch base with Adam Quiney pretty recently. He is the kind of guy that I can talk to for hours, no beer needed. In his words, he is an “obsessive perfectionist and high performer” who used to work as a project manager and lawyer. He is currently working as an executive coach where he teaches people how to live a life without compromise while creating the impact they want to.

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Why you should use a trusted ground transportation company for your Executive’s travel

Practically Perfect PA

In a time where the majority of emphasis is placed on finding the best price, the easy route is to choose the cheapest option when booking your executive travel, especially when it comes to airport transfers, be it a group or individual. However, there are several factors which could lead to a compromising situation. Total Chauffeur Service , an Independent, privately owned Ground Transportation Company based in London, UK breaks down the key elements in prioritising your colleagues’ safet

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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When Reaching For Your Wallet Is Suddenly Returning An Unexpected “404 – File Not Found”

Brilliantly Better

When spring kicks in, at least 2 important things happen in my life. First, I get to spend more time outside, usually in a park, and second, my storage patterns are changing. By “storage patterns” I understand the places where… The post When Reaching For Your Wallet Is Suddenly Returning An Unexpected “404 – File Not Found” appeared first on Dragos Roua.

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Problem Solving and the Changing Role for Employees and Managers

Energage

Preparing Your Workplace for the Shift from “Do and Repeat” to “Think and Solve”. McDonalds, WaWa, and the Front Lines. American Jobs are moving away from “do and repeat” work to “think and solve.” Atlantic magazine reports this month that 40 percent of Americans work in roles that are largely task-driven, do-and-repeat work. Just three-years-ago the number was 49 percent.

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How Webinars can Create a Stronger Company Workforce

Small Business CEO

Corporate profits are an all-time high across the globe. This has effectively made the business landscape more competitive than ever before. The rise of social media, advertising platforms, analytics tools, and other digital technologies has created an aggressive and cutthroat environment. There is no shortage of competition. It is not enough to fill vital roles in any organization with mediocre candidates.

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News on the Practically Perfect PA Virtual Summit

Practically Perfect PA

Well, it’s been a week since I launched our new event and here is some news on the Practically Perfect PA Virtual Summit. I must say, I’m totally blown away by the reaction from you lot. As you know, I decided to crowdfund for the summit and I set a target of 100 attendees by the 1st June. With just a week of crowdfunding we have already reached just over 40% of our target !

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Real Life Startup versus “Competition” Startup

Brilliantly Better

The last 10-15 years created an interesting culture in the tech world (and not only). It’s the startup culture. You know the type: young, hipster, clever people gathering together, in a dorm or in a garage, hacking things together, day in and… The post Real Life Startup versus “Competition” Startup appeared first on Dragos Roua.

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The Problem With Focus Groups: Everyone Lies

Energage

Why Pulse Surveys Help You Take Action Quicker and Faster. Employee engagement surveys can kick up more questions than answers. Sure, they’re an effective way to assess employee sentiment, what they value most, and how they view management. But in order to truly act on survey results, your senior leadership team needs to dig deeper and gain context.

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Does Business Location Still Matter?

Small Business CEO

Today, location plays less of a role in the success of a business than it used to. New technology offers flexibility that can give businesses a better degree of competitiveness and facilitate collaboration on a global scale. That’s great news for startups and small businesses who are increasingly being priced out of prime London city-centre locations.