Stephanie LH Calahan

JUNE 24, 2011

  Can users of Chrometa download the time results data ot other applications like Excel?   For example, maybe I don't want to track when iTunes is syncing my phone.    As I get more ingrained with my iPhone I find that I’m doing a lot of work (even editing videos) right on the phone. 

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Interviewing Basecamp AT&T Email 100

All Things Admin

DECEMBER 18, 2020

Third Paragraph – Action : Suggest the course of action you’d like the reader to take, such as schedule a phone call or interview. Developing a professional portfolio will help you be remembered not only in an interview scenario but at annual performance reviews as well. Also, thank the person for their consideration.

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Cover Letter Resume Business Cards Networking 98

Service Untitled

OCTOBER 7, 2010

Click “read more&# to read the interview. Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call. Recommending they hold on to the phone number if there is anything else we can do to assist them.

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Interviewing Customer Service Social Media Credit Card 40

Stephanie LH Calahan

SEPTEMBER 5, 2012

AudioAcrobat is cloud-based (meaning that you don't have to download any software to use it) and backed up regularly, so you don’t have to worry about losing your audio files.  Share Recordings on a Sizzle Line - Sometimes people do not want to sit at their computer to listen to a replay of an interview that you did. 

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Phones Interviewing Purchasing Filing 100

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Stephanie LH Calahan

JANUARY 25, 2011

  John will interview Steph for 60 minutes.   John will interview Steph for 60 minutes. Network with Stephanie or Connect with Your Smart Phone Become a Fan Follow this blog Categories News & Updates! What: Blog Talk Radio When: January 28, 2011 10am CST Add to your calenar now!   Let me know that too!

Management 100

Management 2011 Interviewing Fax 100

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Stephanie LH Calahan

FEBRUARY 21, 2011

.  I have decided that this publication will contain audio in various lengths -- all of my cinchcasts (ranging from 2 minutes to 10 minutes) will be published here as well as radio interviews and other teleseminar interviews I have done (ranging from 10 minutes to 90 minutes)  You can listen online or download the MP3 to listen later.

Fax 100

Fax Networking Interviewing 2007 100

Eat Your Career

AUGUST 12, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Instead, I have to celebrate with her over the phone. Happy birthday, Mom! I love you!

Stress 100

Stress 2010 Phones Resume 100

Stephanie LH Calahan

DECEMBER 22, 2010

  In her blog, she shares her insights and conducts interviews of experts.    This post is an interview of productivity pro Oliver Burkeman Step Away From Your Desk for a More Focused Environment   [link] (post) -- Arvin Dang shares the multiple location technique for enhancing focus and getting things done. 

Social Media 100

Social Media 2011 Fax Networking 100

Musings of a High-Level Executive Assistant

DECEMBER 6, 2023

I’ve been on many interviews over my career and have encountered many different interview styles - the behavioral interview, the panel format with a few people interviewing me at once, the “mean” interviewer, and so forth. One interview “style” that caught me off guard was the NON interview style.

Interviewing 40

Interviewing Resume Phones Skills 40

Success

JULY 27, 2022

your clients, vendors and employees—can simply join in via web without… downloading or signing up.”. I was able to move in and start working immediately without worrying about internet or phones, and I even have a receptionist answering calls for me.”. It is inexpensive and easy to use because once you’ve subscribed, anyone—e.g.

Basecamp 304

Basecamp Dropbox Project Management 2018 304

Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. How to get a customer service job Last week my friend Sara went on an interview at.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.) Having to repeat information to multiple agents or to the same agent.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

OCTOBER 4, 2010

Keyboard shoppers can also supply their home phone numbers, and a personal shopper can call them direct. Land’s End boasts as being first in customer services dating back to the early 80′s and being the first retailer to offer toll-free phone ordering. There are no.

Customer Service 40

Customer Service Keyboards Etiquette Phones 40

Service Untitled

OCTOBER 6, 2010

Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Take for instance the example of a title closing company here in South Florida. Maybe it’s time for a bit of attitude adjustment?

Customer Service 40

Customer Service Fax Etiquette 2010 40

Service Untitled

JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

APRIL 8, 2010

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Is customer service commensurate with price in real estate sales? If I shop at Walmart for a pair of denim. There was the.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. Since I am the companion to a few dogs and two horses, it’s a win, win for me. Why does Petco do it?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

MARCH 16, 2009

Less time spent by representatives on the phone, over chat, etc. Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. Saving money. saves the company money.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Success

MARCH 14, 2023

For a short, low-stress workout, try 7 Minute Workout , a popular workout app with more than 3 million downloads. Put down your phone. Try putting your phone out of sight (and touch) for 10 minutes of uninterrupted productivity. hours each day “accessing digital content that is unrelated to their jobs.”

Stress 358

Stress Learning 2020 Budget 358

Service Untitled

FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. The client had very long hair; the foils were almost all applied, and her cell phone rang.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

MAY 12, 2010

Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Return phone calls within 24 hours , and if you are unable to do that, find someone who can take your place and still do it right. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

FEBRUARY 19, 2010

The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

FEBRUARY 26, 2010

Leave a Reply « How to effectively complain over the phone Do toll-free numbers help customer service? You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

JUNE 4, 2009

They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc. An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are.

Customer Service 40

Customer Service Etiquette 2006 2009 40

LEADERASSISTANT.COM

OCTOBER 29, 2023

THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible. I was on the phone. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper. And then they come back to me?

AT&T 74

AT&T Retirement Travel Networking 74

Service Untitled

JUNE 30, 2010

Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. At a local. Maximizing Social Media: Part 2 of 2 To see part one of this series, click here. Networking.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

OCTOBER 28, 2010

Based on statistics, 29% of users will leave their phone numbers when submitting feedback, and 60% will give their real email addresses. Kampyle , a provider of feedback analytics claim they can figure out why a customer has abandoned their shopping cart.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

APRIL 5, 2010

The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible. The web site is divided into 13 different categories with over 100 subcategories, ad free, and personalized shopping.

Customer Service 40

Customer Service Etiquette Clothes Negotiating 40

Musings of a High-Level Executive Assistant

APRIL 9, 2016

I’ve been on many interviews over my career and have encountered many different interview styles - the behavioral interview, the panel format with a few people interviewing me at once, the “mean” interviewer, and so forth. One interview “style” that caught me off guard was the NON interview style.

Interviewing 40

Interviewing Resume Phones Skills 40

Service Untitled

MARCH 2, 2010

Continue reading… 0 votes Posted by meikah | Filed under Banks, Customer Service Experience of the Week, Finance, Service Untitled, Wachovia, customer service [.]

Credit Card 40

Credit Card Customer Service 2004 2008 40

Service Untitled

FEBRUARY 17, 2010

Do you want problem solvers who might be a bit more difficult to reach on the phone (because they are solving problems) or people who are always available to answer the phone but not empowered or capable of a wide range of problem solving. It is also about how you rank what is more important.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 28, 2009

Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Write them thank you letters. Even though it may not seem like a big deal, sending some of your volunteers handwritten thank you letters can make a difference. What do you do to reward your volunteers? And not so well?)

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40